OK, I wanna talk about Celcom AGAIN today.
I have been using Celcom Broadband for quite sometime. Coz few months ago, P1 Wimax was not available in my area. So Sam suggested to sign up for Celcom Broadband 3.6Mbps package.
Celcom claimed that they have the unlimited, widest coverage and fastest broadband speed reaching up to 3.6M bps, blah blah blah…
However, the reality is… THIS is what I always get: Not less then 10 times of Error 619 each month. I thought the package allow you to connect to internet with UNLIMITED time???
When there is connection, I’ll get THIS : 20 kbps, sometimes 40 kbps… Hey! I thought I’ve signed up for Celcom 3.6 Mbps package???
Last Thursday, I was unable to connect to Internet whole day.
Feeling frustruated, I went to Celcom service counter in Metro Kajang Complex to ask. The girl at the counter said: Yes, we have problem with the network today. System is down. Hope to get it back by tomorrow.
I felt so angry. This is not the 1st time. I get the ERROR 619 messege once in a while. We, as a paid user, we were promised to get UNLIMITED connection for the package we sign up for. But in the end, why we always fail to get connected or getting super slow connection speed. Hey! Even tortoise/turtle/snails run faster then Celcom’s connection!!!! Is this the way Celcom cheating users???
I try to voice it out and hope the girl at Celcom service counter to give some feedback to their company to buck up their service. I said: “It is not fair for us!!!”
Another girl standing beside me, playing with her phone said: “Aiya, whole semenanjung (peninsular) like that lah! Whole Malaysia punye problem. Buat call pun tak boleh… Bukan saja Celcom got problem, Digi and Maxis pun sama…”
I was shocked to hear the girl replied: “Hey, this is not our problem. You complaint to Celcom lah! It’s their problem”. FUCK! Isn’t this place a “CELCOM SERVICE COUNTER“? You want me to talk to Celcom, isn’t this is the place I should come? You work for Celcom, so why I can’t come here to complaint?
Upon hearing my anger, the girls in Celcom service counter choose to IGNORE me. Yupe!!! IGNORE!!! The girl sitting there just comtinue to look into the computer; another girl standing beside just continue to play with her mobile phone and call her friend to chat… Totally IGNORE me, pretend I wasn’t even there… as if I am transparent!!!
Thank you Celcom!!! Now I know this is what you meant “customer service”. Just ignore your customers, pretend they were not there if you can’t answer their question. Let’s not talk about serving customer. They don’t even know simple courtesy or manner!!!
The next day, Celcom connection still sucks! The line was crawling and keep disconnecting. And this is what the The Star reported the next day:
Celcom network failure caused by heavy traffic volume
PETALING JAYA: Celcom’s disrupted phone lines nationwide were gradually restored some 10 hours after the interruptions occurred.
“The failure was mainly due to heavy call volume which had increased by five folds during Aidilfitri,” said Celcom chief executive officer Datuk Seri Shazalli Ramly.
Other services such as SMS, email, GPRS, mobile broadband, roaming, IDD, and calls to other networks and fixed lines were unaffected.
As a result, some of its major network nodes experienced sudden overloading, causing a loss of signal between the nodes located at Kepong and Perda, Seberang Perai.
A call to the mobile service provider’s careline yesterday morning revealed their phone lines had been down since morning.
A pre-recorded voice message informed subscribers that they would experience some “disruption in taking and making calls in some parts of peninsular Malaysia”.
“We apologise for any inconvenience caused,” said the message.
A customer care consultant said there was a “network problem” affecting the whole country, including Sabah and Sarawak.
Wow!!! If you tell me that few days before the festive season or the 1st few days of Hari Raya Celcom traffic is heavy, then it is understood, as people busy sending regards and wishes to friends and family. But why there is no “heavy traffic volume” problem during the first few days of Hari Raya holiday and the “heavy traffic volume” ONLY appears SUDDENLY after the 5th day of Hari Raya when some people are already start to work as usual? Is it really “heavy traffic volume”? Or just a very convenient excuse to tell the public?
Celcom cheif executive officer said: call volume increase 5 folds during Aidilfitri. For God’s sake!!! After providing service for sooooooo many years, don’t you know how many users do you have? Don’t you have already expect how much increment of traffic every festive season??? It’s not like Celcom user suddenly increase 5 folds just before Aidilfitri!!! Use your brain!!!
Celcom also said: “Other services such as SMS, email, GPRS, mobile broadband, roaming, IDD, and calls to other networks and fixed lines were unaffected.”
Hey!!!!! In that case, can anyone explain to me WHY I CAN’T GET CONNECT TO THE INTERNET WHOLE DAY LONG?!?!?!?!?!?
In addition to that, Celcom staffs not only good in being RUDE and IGNORING customers. They are also good in telling LIES too!!! Remember the girl at the service counter told me? NOT ONLY CELCOM. MAXIS AND DIGI ALSO EXPERIENCE THE SAME DISRUPPTION OF SERVICE.
From the news reports (The Star/ Sin Chew etc.), I can only see the news of CELCOM SERVICE INTERRUPTION and SYSTEM DOWN. Maxis and Digi also down??? No where to be seen!!!!
Is Celcom gonna give REFUND/ COMPENSATION to paid users???
Nah… keep the change!
I’m gonna terminate your service soon, anyway!
