I am a victim here… but looks like CELCOM not helping!

OK.

I’ve been to CELCOM service centre, police station and court lately to get the nescessarily documents. When i made my police report, i told the police officer, Faizal what happen. He felt sympathy for what kind of trauma I’ve been through. He also shocked why CELCOM can misplace customer’s details just like that.

According to what CELCOM staff said, they need my IC, police report and surat sumpah. According to the complaint form, these 3 things are MANDATORY to bring when I file a complaint. And it didn’t mention MANDATORY in “remarks” column of birth cert, utility bills or monthly bills.

I did exactly what they told.

Today, i went back to the CELCOM service centre in Sg Chua. 1st, the receptionist said I need to bring my birth cert (I am a Malaysian and MyKad is not enough to prove that???). I told her my birth cert is in my hometown, and I was told the other day I only need to bring my IC. She went in and ask her supervisor (or something like that) in another room. She came back to me and said if without my birth cert, it might take longer to process (I still dunno why they need extra long time to prove I am a Malaysian and I was born in Malaysia). Anyway, she said I can try and gave me a number to wait for my turn.

My number was called. And i submit my forms to the girl at counter. This time, she asked me for my birth cert. I repeated my answer and told her I was told to bring IC the other day. She then INSIST that I need my birth cert, otherwise they will not process my forms (Again, it was different from what I was told a while ago).

Besides that, she also came up with another new items: my water/electricity utility bills 6 years ago. She said it was needed to show the address you are staying is differ from the accounted registered. GREAT!!! Who on earth will keep your utility bills for THAT LONG??? Can it prove anything if I move my house for few times? if I am renting a house and the utility bills were under a different name, then how? Can I just simply take utility bills from anyone and give them?

It was only IC, police report and surat sumpah the other day; but today, it became birth cert and utility bills… So what extra thing I need to bring tomorrow?

It seems like useless to talk to these people in counter. They are “machine” that only answers what was “programmed” into their brain. And they are not helping at all.

I don’t want to talk to dumb terminal, where is the programmer????

I tried to e-mail CELCOM few times since 1st June. My e-mail was “kicked back” twice from their mailbox. I can’t even complaint to CELCOM??? What kind of telecommunication company is this if they can’t even “communicate” with people via e-mail? My e-mail finally delivered. And all I get was this (after one whole day):

Dear Valued Customer

This is an automatic reply.

Thank you for writing to Celcom. We will respond to your e-mail in due course.

I once wrote an e-mail to Maxis for subscribing me to sms service without my permission. The manager called back the next working day to apologise and offered a refund (for even a small amount of RM 3).

But this is not the case for CELCOM. I am a victim here, CELCOM, and your staff are not helping at all.

Remember? Your staff misplace my important documents (police reports and surat sumpah)! And I have to go through all this over and over again because of your irresponsible staff.

How can a CELCOM staff misplace customer’s (or non-customer’s) documents? Since you can misplace such an important document, how I know it wasn’t the same person (CELCOM staff) who abuse my IC and details?

Who fault is this, CELCOM?

Is it fair for me to submit police report and re-submit police report for your stupid mistake?