Celcom staffs not only rude to customers, they’re also good in telling lies!!!

OK, I wanna talk about Celcom AGAIN today.

I have been using Celcom Broadband for quite sometime. Coz few months ago, P1 Wimax was not available in my area. So Sam suggested to sign up for Celcom Broadband 3.6Mbps package.

Celcom claimed that they have the unlimited, widest coverage and fastest broadband speed reaching up to 3.6M bps, blah blah blah…

However, the reality is… THIS is what I always get: Not less then 10 times of Error 619 each month. I thought the package allow you to connect to internet with UNLIMITED time???

When there is connection, I’ll get THIS : 20 kbps, sometimes 40 kbps… Hey! I thought I’ve signed up for Celcom 3.6 Mbps package???

Last Thursday,  I was unable to connect to Internet whole day.

Feeling frustruated, I went to Celcom service counter in Metro Kajang Complex to ask. The girl at the counter said: Yes, we have problem with the network today. System is down. Hope to get it back by tomorrow.

I felt so angry. This is not the 1st time. I get the ERROR 619 messege once in a while. We, as a paid user, we were promised to get UNLIMITED connection for the package we sign up for. But in the end, why we always fail to get connected or getting super slow connection speed. Hey! Even tortoise/turtle/snails run faster then Celcom’s connection!!!! Is this the way Celcom cheating users???

I try to voice it out and hope the girl at Celcom service counter to give some feedback to their company to buck up their service. I said: “It is not fair for us!!!”

Another girl standing beside me, playing with her phone said: “Aiya, whole semenanjung (peninsular) like that lah! Whole Malaysia punye problem. Buat call pun tak boleh… Bukan saja Celcom got problem, Digi and Maxis pun sama…”

I was shocked to hear the girl replied: “Hey, this is not our problem. You complaint to Celcom lah! It’s their problem”. FUCK! Isn’t this place a “CELCOM SERVICE COUNTER“? You want me to talk to Celcom, isn’t this is the place I should come? You work for Celcom, so why I can’t come here to complaint?

Upon hearing my anger, the girls in Celcom service counter choose to IGNORE me. Yupe!!! IGNORE!!! The girl sitting there just comtinue to look into the computer; another girl standing beside just continue to play with her mobile phone and call her friend to chat… Totally IGNORE me, pretend I wasn’t even there… as if I am transparent!!!

Thank you Celcom!!! Now I know this is what you meant “customer service”. Just ignore your customers, pretend they were not there if you can’t answer their question. Let’s not talk about serving customer. They don’t even know simple courtesy or manner!!!

The next day, Celcom connection still sucks! The line was crawling and keep disconnecting.  And this is what the The Star reported the next day:

Celcom network failure caused by heavy traffic volume

PETALING JAYA: Celcom’s disrupted phone lines nationwide were gradually restored some 10 hours after the interruptions occurred.

“The failure was mainly due to heavy call volume which had increased by five folds during Aidilfitri,” said Celcom chief executive officer Datuk Seri Shazalli Ramly.

Other services such as SMS, email, GPRS, mobile broadband, roaming, IDD, and calls to other networks and fixed lines were unaffected.

As a result, some of its major network nodes experienced sudden overloading, causing a loss of signal between the nodes located at Kepong and Perda, Seberang Perai.

A call to the mobile service provider’s careline yesterday morning revealed their phone lines had been down since morning.

A pre-recorded voice message informed subscribers that they would experience some “disruption in taking and making calls in some parts of peninsular Malaysia”.

“We apologise for any inconvenience caused,” said the message.

A customer care consultant said there was a “network problem” affecting the whole country, including Sabah and Sarawak.

Wow!!! If you tell me that few days before the festive season or the 1st few days of Hari Raya Celcom traffic is heavy, then it is understood, as people busy sending regards and wishes to friends and family. But why there is no “heavy traffic volume” problem during the first few days of Hari Raya holiday and the “heavy traffic volume” ONLY appears SUDDENLY after the 5th day of Hari Raya when some people are already start to work as usual? Is it really “heavy traffic volume”? Or just a very convenient excuse to tell the public?

Celcom cheif executive officer said: call volume increase 5 folds during Aidilfitri. For God’s sake!!! After providing service for sooooooo many years, don’t you know how many users do you have? Don’t you have already expect how much increment of traffic every festive season??? It’s not like Celcom user suddenly increase 5 folds just before Aidilfitri!!! Use your brain!!!

Celcom also said: “Other services such as SMS, email, GPRS, mobile broadband, roaming, IDD, and calls to other networks and fixed lines were unaffected.”

Hey!!!!! In that case, can anyone explain to me WHY I CAN’T GET CONNECT TO THE INTERNET WHOLE DAY LONG?!?!?!?!?!?

In addition to that, Celcom staffs not only good in being RUDE  and IGNORING customers. They are also good in telling LIES too!!! Remember the girl at the service counter told me? NOT ONLY CELCOM. MAXIS AND DIGI ALSO EXPERIENCE THE SAME DISRUPPTION OF SERVICE.

From the news reports (The Star/ Sin Chew etc.), I can only see the news of CELCOM SERVICE INTERRUPTION and SYSTEM DOWN. Maxis and Digi also down??? No where to be seen!!!!

Is Celcom gonna give REFUND/ COMPENSATION to paid users???

Nah… keep the change!

I’m gonna terminate your service soon, anyway!

毫无收获的“现场”交流。。。ZZZzzzz……..

昨天下午，吃过午餐后，就从“面子书 (Facebook) 那里看到这个消息：NST Online 正在和我们的卫生部总监 Ismail Merican 做一场现场访问。大家只要到 NST 的网页 http://www.nst.com.my/NSTLIVE/pix/mailmecannst/index.html ，就可以向卫生部总监发问问题，做现场“沟通”。

反正善良君子近来已经变成了“问题少女”，所以也到哪里去看看。了解一下，我们卫生部作了什么，也不好老是怪罪尿布质量不好。。。

发文环节刚刚开始不久，所以就手痒问了几个近来总是出现在脑海，却得不到答案的问题：

１）　卫生部总是提醒人们有流感症状的时候戴口罩。可是流感病毒却有能力在流感症状还未出现之前，就能够　shedding，并且感染别人。那就是说，一个人可能完全不知道自己被感染，也同时在不知情的情况下感染他人。请问针对这件事，卫生部有什么应对措施？

２）　根据新加坡卫生部公布的数据，新加坡９０％的流感病例皆被证实为A(H1N1)，有专家指出，这流感会慢慢取代其他普通流感，成为季节性的流感。请问您怎么看？

３）　很多流感死亡病例，都是因为Pneumococcus 的 secondary infection，而造成肺炎死亡。一些医药人员建议采用pneumococcal 疫苗来降低A(H1N1)流感死亡风险（尤其是高风险群）。请问卫生部又考虑过把这个疫苗用于对抗A(H1N1)？［这个问题，基本上他有提到一点点。卫生总监说，A(H1N1)的肺炎个案大多是因为肺炎病毒感染，所以这个针对肺炎细菌感染的疫苗没有用。不过这点似乎连美国疾病控制中心CDC，也有所保留，他这么快就认定无效？］

４）　众所周知，口罩因为疫情水涨船高，越卖越贵。请问卫生部要如何帮助那些买不起口罩的低收入人民？这些人，有的甚至连三餐都成问题，如何有多余的钱买口罩？如果万一他们打了几个喷嚏，咳嗽了几声，却因为没钱买口罩而被控告，这种做法也根本解决不了问题。

“现场”访问从下午３点开始进行。回答问题的速度很慢。。。到我问了第４个问题后，第一个问题都还没有出来。当中，却看来来去去几个同样署名的人发问而已。一个人甚至来得及发问好几个问题。可是我问的问题却一个也没有出现，更没有被解答。蔡添强的“面子书”上，也有好些网友同步讨论着。大家各自都问了一些问题，却始终没有出现。蔡添强也说自己问了不下３个问题，却没有一个有答案。

下午５点整，“现场”访问结束。 卫生部总监 Ismail Merican 收工回家了。我们的问题／解答，还是没有出来。总监回答了共３１道问题。却始终围绕在“我国的疫情是否失控”，“学校应该不应该关闭”，“口罩要怎么戴”，“有人看见孕妇在医院等待了３个小时，只为了检验A(H1N1)，是不是应该让孕妇有优先权［拜托，这是 common sense 来的！］”等等的表面问题。这些问题，甚至可以按照课本来边读边回答。。。而且这些答案平时也在主流媒体听了不知道多少遍了。这些问题和答案似乎让人觉得，我们的问题已经被“过滤”，上得了台面的，都是经过筛选，容易回答的。。。这也是无可厚非的，自从政府说要安装类似“绿坝”的软件，还有内政部的民意调查如何一夜之间“风云变色”。。。这种“现场”互动被过滤，我并不觉得奇怪。

不过，最可笑的是当有人问：为什么没有一套标准的指导准则，来决定哪一些公众场合，例如：学校和大学，需要关闭？“国家流感流行应对计划”（NIPPP）中难道没有相关的准则？这样的准则不是应该要出现在这个计划当中的吗？

我们敬爱的总监回答：

“The guidelines are generic in nature and the schools should use the guidelines as a guide as to when they should close schools. Our recommendation is you only close schools if the school cannot function any more because there are too few students.”

“准则范围很广，当面对是否关闭学校的问题时，学校应该用来参考。我们建议校方，除非是学校太少学生，以致无法正常运作得情况下，才关闭学校。”

我们卫生部总监的一番话，想必吓死了不少拥有正常思考能力的人。“学校太少学生，以致无法正常运作的情况”是什么样的情况？学生全都中了流感？还是学生全都死翘翘？

原以为可以这样“现场”和卫生总监交流是很有“面子”的事，也可以顺便拿到“第一手”答案来解开我心头的疑问（顺便当作写blog，车大炮的题材）。结果，却令我大失所望。

唉。。。尿布的素质已经不太好了，现在就连擦屁股的大便纸的素质也好不到哪里去。。。

这个年头，东西涨价的利害。。。素质却也差的厉害。。。

咳嗽不戴口罩？小心吃牛肉干！

廖部长又有新的举动了。这次，廖部长说，咳嗽感冒没有戴口罩，就罚款最高一万令吉。

（大山脚17日讯）卫生部长拿督斯里廖中莱指出，该部将援引疾病控制法令，提控那些患上感冒或咳嗽，却没有戴口罩出门的人士。

根据该法令，罪成者最高刑罚为罚款最多1万令吉，或监禁最高两年，或两者兼施。

他强调，人民患上感冒或咳嗽等流感病征时，有戴上口罩的责任。

他指出，在1988年疾病控制法令第12(1)条文下，感冒者若没有戴上口罩，卫生部可提控他们。– 17/08/2009 《中国报》

When the public see people with ILI without masks, tell the district health office so we can take action by issuing summonses and charging them under the Disease Control Act. — 17/08/2009 <The Star>

廖部长似乎除了每天在口罩上玩花样，就没有什么新鲜动作了。

如果是这样，卫生部要如何“取缔”那些没有戴口罩的人呢？如果喉咙干痒，咳嗽了两声，算吗？谁有权“监督”身边的陌生人是否有戴口罩呢？就算身边的陌生人被你怀疑感冒没有戴口罩，我要怎么办？和他拿姓名电话号码，告诉他：我怀疑你生病了没有戴口罩，要去卫生部告发你，你最好坐着等警察来 tangkap？还是直接拔腿就跑？然后再致电卫生部，说在某 pasar malam 看到有个不知名字的人打了喷嚏却没有戴口罩？(我很怀疑我国是否有那么多好公民，会站在那里等人来抓)。

今天一大早去了邮政局一趟。前阵子太忙了，竟然忘了驾驶执照过了期。坐在我身边一个小女孩咳了好一会儿。我不知道她是不是因为吃威化饼，没有水喝所以喉咙干到咳嗽。我总觉得不自在，但也总不可能就这样打电话叫卫生部官员来把他们母女俩带走吧。。。

发烧了，感冒了，戴口罩是应该的。是一种对自己负责人也对别人负责人的做法。道德课上，这个叫做“公德心”。但是强制性的可行性可以有多高呢？如果有能力，如果有钱，如果口罩随处有的卖。。。那还无所谓。但是眼下物价高涨的年代，那些生活都成问题的人怎么有钱抗疫？我妈还刚刚打电话过来，说口罩越卖越贵，还供不应求！

根据 CDC （Centers for Disease Control and Prevention）的报告，流感病毒感染人体后有可能在人体还未“发病”之前，就有能力从主体“脱落”（viral shedding），并开始感染其他人。

Duration of viral shedding

The duration of shedding with novel influenza A (H1N1) virus is unknown. Therefore, until data are available, the estimated duration of viral shedding is based upon seasonal influenza virus infection. Infected persons are assumed to be shedding virus and potentially infectious from the day prior to illness onset until resolution of fever. Infected persons should be assumed to be contagious up to 7 days from illness onset. Some persons who are infected might potentially shed virus and be contagious for longer periods (e.g. young infants, immunosuppressed, and immunocompromised persons).

病发时才来戴口罩，只怕是为时已晚。。。

或许，卫生部更加应该告诉民众这一点，就算没有感冒/发烧的症状，一个人，也有可能已经被感染，甚至有能力感染周围的人。而不是单单给民众一个错觉：戴了口罩就万无一失。

又或者，卫生部可有想过效仿上次汽油涨价后的“汽油津贴”，也来一个“口罩津贴”？津贴一下没钱买口罩，又害怕被“三万”的百姓？

永在怀念中 – Yasmin Ahmad （1958 – 2009）

本地著名电影制作人，雅斯敏。阿末 （Yasmin Ahmad），于昨日( 7月25日) 晚上11时25分逝世。享年51岁。

一位优秀的导演，杰出的艺术家，一位真正的 Anak Bangsa Malaysia。。。

我们将永远不会忘记她，还有她那一部又一部，温馨感人的作品。

永在怀念中

Yasmin Ahmad （1958 – 2009）

“Gold vs Life: Save Our Bukit Koman” seminar

“Gold vs Life: Save Our Bukit Koman” seminar

Date: 23-06-2009 (Tuesday)

Time: 8.00pm

Venue: Selangor Chinese Assembly Hall

For more info, please contact 谢先生 03-22746645

Or e-mail to info@scah.org.my

Please show your support and be there in BLACK.

“黄金vs人命：抢救武吉公满”讲座会

日期: 2009-06-23 （星期二）
时间: 8:00 pm
地点: 隆雪华堂讲堂
负责人: 谢先生 03-2274 6645
E-mail: info@scah.org.my
主办：隆雪华堂民权委员会
主持：凌国文（时事评论人）
主讲：

黄金雄（武吉公满反山埃委员会主席）
钟绍安（劳勿都赖区州议员）
陈慧君（环境与工业安全顾问）
陈亚才（隆雪华堂执行长）
穿着：黑衣为主

Cyanide toxicology: facts and nonsense

Somebody (Kit Lee) wrote this to MalaysiaKini on 4th of June: Nonsense to claim someone can get sick from cyanide.

He has been involved in exploration and mining for 40 years. And he claimed that using cyanide is perfectly safe. Well, what can you expect from a miner? Of course he would tell you that mining using cyanide is safe.

He started the article by introducing how to process gold using cyanide, and how SAFE it should be. He also mentioned how to denature cyanide after it is used. He also listed out 6 steps to limit the dangers of contamination. That’s is the ideal process according to ICMC (International Cyanide Management Code). Gold mining in Raub SHOULD BE SAFE IF THEY FOLLOW ICMC guidelines.

But the problem is: DO THEY FOLLOW THE CODE?

Kit Lee said, cyanide can be disintegrated under UV light exposure, therefore it is not toxic. However, the problem is, how long it takes to 100% disintegrate? What if the amount of cyanide being released is too much for the UV to disintegrate it? What if cyanide leaks to underground water and out of the reach of UV?

According to a review on 1997 approved EIA by Dr Glenn Miller from Nevada, US, he said the company did not follow the ICMC guidelines properly. They proposed a smaller scale of processing plant to apply for permit, but the exact facilities and the tailing processed per year is actually larger then what they proposed. Dr Miller called it “bait and switch”. If, there is a possibility the company being ‘dishonest’ in this way, how can we be so sure they follow the safety measurements according to ICMC guidelines?

Kit Lee also mentioned that cyanide can be denatured using chlorine, iodine and common hydrogen peroxide before discharge. But what about the big tanks of sodium cyanide before used? What if there is leakage from these big tanks? The cyanide that stored in their facility, haven’t being denatured? Also, what will happen if there is failure of tailing ponds and release the cyanide into local ponds or river?

Also, we must remember that, the facility located TOO CLOSE to residential area. Only a road away from residential area. No buffering zone between facility and houses, shop lots and even school. Is there the ideal place to store such a big tank of sodium cyanide? If there is any spills, the residents will not have enough time to evacuate. Besides that, according to Dr Miller’s report, the company proposed a smaller scale when they apply for permits. Is their risk assessment and management designed according to the smaller scale they proposed or exact scale they have now?

In the last paragraph of Dr Miller’s review, he said:

Thus, the 1996 EIA, in addition to being inadequate even at the time it was written, does not now even consider some of the major impacts of waste rock dumps, major milling and metallurgical processes that would be required to process the new ore being mined. The human and environmental risks of the tailings and contaminated water that will drain from the tailings are of such magnitude that it is my opinion that the entire EIA process should be started over, using current international standards for an environmental analysis.

If ICMC is the “golden rules” in setting up a gold mine, then Dr Miller’s advice is what we should follow, as he was one of the expert who involved in drafting the ICMC.

Indeed, just like what mentioned by Kit Lee, cyanide occurs naturally in many roots especially unripe tapioca and the indigenous people have been using these to ‘poison’ fish and yet the fish is edible.

I couldn’t agree with Kit Lee that cyanide is SAFE TO EAT. If cyanide is SAFE, why the fish are dead? Small dosage of cyanide, is enough to kill fish, but not enough to kill a healthy adult (yet). It is due to our body’s mechanism to get rid of mild cyanide ingested (from fish, tapioca or some other plant). It will be converted into thiocyanate, which is 7X less toxic and discarded from our body via urine. However, high level of thiocyanate  will still be able to cause damage to our body. And with ENOUGH dosage of cyanide, it can kills a normal, healthy, young adult. In some cases, people died of eating too much cassava/tapioca (cyanide overdose).

Indigenous people has been using cyanide to poison fish. But it seems like Kit Lee doesn’t know what devastating effect it causes. In many places (countries) where indigenous people using cyanide to poison fish, coral reefs and marine life were threatened. We lost many valuable species of corals and marine life due to cyanide poisoning. Colouful corals died and whole marine ecosystem disturbed. Do we want the same thing happen in Bukit Koman? Even a small dosage of cyanide can cause such a long term effect to marine ecosystem, just imagine what a big tanks of sodium cyanide can do.

Kit Lee said: “The current concerns by the Bkt Koman villages are due to misinformation, fear-mongering and emotion. It is nonsense to claim someone can get sick from cyanide. If you consume too much you just ‘suffocate’ and die, you do not get sick”.

How true is the statement? How many scientific publications he read? How many medical references he refers to? I wonder who is MISLEADING the readers here.

Read this – a report published by U.S. Department Of Health And Human Services:

Memory impairment has been reported as a delayed effect in individuals who survived a cyanide poisoning incident with antidotal treatment. A female developed difficulties with short-term memory 5 months after ingesting an unknown amount of an unspecified cyanide compound (Chin and Calderon 2000).

Well, I hope he won’t suffer memory impairment when he grows old one day and forget what he wrote to MalaysiaKini. Cyanide can bind to an important enzyme that carries oxygen in our body. Once cyanide binds to the enzyme, the enzyme can no longer carries oxygen into cells. Cells do not get enough oxygen. In a healthy normal adult, mild cyanide can be detoxed from body. But what about small children, babies or senior citizens? They do not have a terrific detox system to get rid of toxic in their body. And how can our children grow up healthily in such a oxygen deprived environment?

Is Kit Lee a doctor? NO. He is a mine operator. He has insufficient knowledge to tell us how safe cyanide is to our body. He claimed he operated a small ‘Heap Leach’ operation in Kelantan in the 1990s with no cyanide hazards. I do not know how SMALL his operation is, but Bukit Koman is definitely BIG.

We need answers from experts – a real expert; a doctor; a reseracher; an environmentalist… But definitely not a mine operator.

This is just like listen to Raub Australian Gold Mining company telling you that their mine in Bukit Koman is SAFE and environmental friendly; or a politician telling you that politic is CLEAN.

Bukit Koman residents welcome developement and wealth brought by gold mining activity. But with such an amout of cyanide storing just one road away from their residential area is just like living with a time bomb.

Kit Lee, if that is your own village where your family and kids live in, I wonder if you would say the same thing?

不要塑料袋，真的达到环保效果吗？

槟城7月开始每周一，实行“无塑料袋日”。这真的是一个很好的消息。使用塑料袋，消费者必须多付20仙，并将多付的钱，捐给慈善机构。这样的方法，消费者肯定会慢慢改变态度，记得携带环保带出门购物。根据槟城州政府的估计，如果檳州人一天不使用塑膠袋，垃圾堆就会少了不下於10萬個塑膠袋！

不过，商家不派塑胶袋，消费者自己携带环保袋就真的可以减少塑料袋的使用量，达到环保的效果吗？

大家先来回想一下，自己回怎么处理每次购物时收到的塑料袋。

我喜欢Jusco的塑料袋，因为可以分解（虽然他们仍然适用以石油为原料的分解塑料袋）。我经常会把塑料袋拿来装垃圾。如此一来，垃圾到了垃圾处理场后，打包垃圾的塑料袋也会一起分解。这也是为什么，我仍然不太积极的自备环保袋到Jusco买东西。我要用他们的分解袋装家里的垃圾。反而是偶尔到楼下杂货商店买东西时，我不会要老板们的给我无法分解的塑料袋。

我相信 很多人都和我一样（尤其是精打细算的消费者），都会利用百货公司的塑料袋来打包家里的垃圾。试想想：如果商家（百货公司）不在派发塑料袋，消费者们家里的垃圾，要用什么来打包呢？再说，当消费者需要买一些湿淋淋的东西（例如：鱼，虾，肉等等）。。。肯定希望使用塑料袋，而不是环保购物袋。

没有免费塑料袋，唯一的方法，就是另外购买垃圾袋。可分解的垃圾袋比较昂贵，或许很多人选择价格便宜的非分解塑料袋。也可能有些人根本不知道垃圾袋有分“能分解”和“不能分解”的垃圾袋。又有可能，一些地方的商店，没有售卖“可分解”的垃圾袋。

结果，塑料袋的使用量，一样不会少到哪里去。人们只是用另外购买的“垃圾袋”，取代了买东西时从商家那里拿的“塑料袋”。而且，消费者还必须自掏腰包另外花费一笔钱来买“垃圾袋”。

当然，槟城州政府这项举措，虽然不是最完美的解决方法，但却是一个好的开始。不管怎么样，我始终认为，与其限制商家不派塑料袋给顾客，倒不如立法规定商家一定要使用“可分解”塑料袋。　“可分解”塑料袋，除了有以石油为原料的以外，近年来，也有一些以植物为原料的”可生物分解”塑料袋（注）。这些塑料袋，除了可以被微生物，阳光，空气和水分解以外，当然也更加安全（植物为原料嘛！）。用来装食物也不会担心会产生什么致癌物质。

PLA是一種丙交酯聚酯，俗稱聚乳酸，它的原料主要是來自植物（例如：玉米），而非倚賴有限的石油資源，因此具有永續發展的特點。

更值得指出的是，PLA可以在土壤中被微生物分解成二氧化碳和水，沒有環境污染。在未來10十 年內，PLA將逐漸取代性質相近之塑膠如PET、PS成為最有前途的聚合物。而PLA可以在短期之內重新變成CO2和H2O進入自然界，再通過太陽光合作 用，變成澱粉，是真正無公害可再生的綠色環保塑膠產品。　– < 星洲日报> 2009-06-07

大马是个农业国，种植业一向是大马引以为傲的。政府和各研究机构应该更加积极的寻找其他（除了玉米和油棕）更加便宜的替代品来生产“可分解”塑料。

推广及立法规定使用“可分解”塑料袋，岂不是一个更好的方法？

注：　　“可分解”（degradable）和“可生物分解”（biodegradable）有所不同。一些以石油为原料的塑料可以被分解，但不是被微生物彻底分解／腐烂。而“可生物分解”的塑料袋则是由植物为原料，可以被微生物分解，“吃掉”，进入微生物的食物链。所以更加环保。

I am a victim here… but looks like CELCOM not helping!

OK.

I’ve been to CELCOM service centre, police station and court lately to get the nescessarily documents. When i made my police report, i told the police officer, Faizal what happen. He felt sympathy for what kind of trauma I’ve been through. He also shocked why CELCOM can misplace customer’s details just like that.

According to what CELCOM staff said, they need my IC, police report and surat sumpah. According to the complaint form, these 3 things are MANDATORY to bring when I file a complaint. And it didn’t mention MANDATORY in “remarks” column of birth cert, utility bills or monthly bills.

I did exactly what they told.

Today, i went back to the CELCOM service centre in Sg Chua. 1st, the receptionist said I need to bring my birth cert (I am a Malaysian and MyKad is not enough to prove that???). I told her my birth cert is in my hometown, and I was told the other day I only need to bring my IC. She went in and ask her supervisor (or something like that) in another room. She came back to me and said if without my birth cert, it might take longer to process (I still dunno why they need extra long time to prove I am a Malaysian and I was born in Malaysia). Anyway, she said I can try and gave me a number to wait for my turn.

My number was called. And i submit my forms to the girl at counter. This time, she asked me for my birth cert. I repeated my answer and told her I was told to bring IC the other day. She then INSIST that I need my birth cert, otherwise they will not process my forms (Again, it was different from what I was told a while ago).

Besides that, she also came up with another new items: my water/electricity utility bills 6 years ago. She said it was needed to show the address you are staying is differ from the accounted registered. GREAT!!! Who on earth will keep your utility bills for THAT LONG??? Can it prove anything if I move my house for few times? if I am renting a house and the utility bills were under a different name, then how? Can I just simply take utility bills from anyone and give them?

It was only IC, police report and surat sumpah the other day; but today, it became birth cert and utility bills… So what extra thing I need to bring tomorrow?

It seems like useless to talk to these people in counter. They are “machine” that only answers what was “programmed” into their brain. And they are not helping at all.

I don’t want to talk to dumb terminal, where is the programmer????

I tried to e-mail CELCOM few times since 1st June. My e-mail was “kicked back” twice from their mailbox. I can’t even complaint to CELCOM??? What kind of telecommunication company is this if they can’t even “communicate” with people via e-mail? My e-mail finally delivered. And all I get was this (after one whole day):

Dear Valued Customer

This is an automatic reply.

Thank you for writing to Celcom. We will respond to your e-mail in due course.

I once wrote an e-mail to Maxis for subscribing me to sms service without my permission. The manager called back the next working day to apologise and offered a refund (for even a small amount of RM 3).

But this is not the case for CELCOM. I am a victim here, CELCOM, and your staff are not helping at all.

Remember? Your staff misplace my important documents (police reports and surat sumpah)! And I have to go through all this over and over again because of your irresponsible staff.

How can a CELCOM staff misplace customer’s (or non-customer’s) documents? Since you can misplace such an important document, how I know it wasn’t the same person (CELCOM staff) who abuse my IC and details?

Who fault is this, CELCOM?

Is it fair for me to submit police report and re-submit police report for your stupid mistake?

CELCOM – how I hate you so!!!

2002, I saw an advertisement of TM Net TM touch (now CELCOM) promotion. Registration is free and first RM50 bill was FREE. Basically, you don’t need to pay a cent and they only charge starting from the 2nd month. My friend went to register and she enjoyed the 1st RM50 talk time for FREE.

Since I wanted to get myself a mobile phone so I thought it was a good deal and sign up with TM Net through their agent at Lower ground floor, BCB PLAZA, KLUANG. After filling in the forms and all the necessary procedures, the agent told me that I NEED TO PAY RM50 IN ADVANCE. This is TOTALLY DIFFERENT FROM WHAT I SAW ON ADVERTISEMENT !!! Therefore I refuse ON THE SPOT and I DID NOT TAKE THE SIM CARD.

The stupid f*cking CELCOM agent then abuse my IC and information.

I didn’t know until I started to receive bills every month. I was shock but I didn’t bother about that at 1st. I thought they might stop sending bills once they found out I am not an ACTIVE USER (since I don’t even have the SIM card).

After a year, I started to get legal letter from CELCOM. And I went to their service centre to file a complaint. They told me that I need to go to police station to make a report and get a ’surat sumpah’ from court. I then went to Kajang Police Station to make a report. After telling them my story, I heard the policewomen told her fellow collegues said “Aduan CELCOM lagi…” and they already had a template for CELCOM customer IC abuse report!!! It sounds like I am NOT THE ONLY VICTIM OF CELCOM.

After getting the police report and surat sumpah, I BROUGHT BACK TO CELCOM SERVICE CENTRE AT SG CHUA personally and hand in over to them. Since then, no more bills and lawyer letter sent to me. Automatically, I thought it was “case close”.

BUT !!!! It is NOT OVER!!!

I just found out this morning that I was BLACK LISTED among telco companies coz I STILL OWE CELCOM RM 304.88!!!!

WTF!!! I settle everything few years ago!

I went back and check again with CELCOM SG CHUA branch. They told me I HAVEN’T settle the bill. I told them I handed over police report and surat sumpah few years ago in the same branch. After checking the system, they told me the police report and surat sumpah was NOT IN THEIR SYSTEM!

WTF!!! I need to go through everything AGAIN and make police report AGAIN for the same old STUPID reason. How can my police report and surat sumpah not in the system if I stop receiving bills and letter?

I am really pissed off with STUPID CELCOM.

First, the dishonest and f*cking CELCOM agent who abuse my IC and details.

Second, the brainless and irresponsible CELCOM worker who DID NOT keep the police report properly.

Third, the stupid CELCOM that makes me go to police station and court for 2nd time for the same reason!!!

They are ‘kind’ (or, stupid) enough to offer ‘40% discount’ for my bill. But this is definitely not my problem. I am not the one who use their service. Therefore I WILL NOT PAY A SINGLE CENT TO CELCOM!

When my friend came to know about this, she told me one of her friend experience the same situation with CELCOM. She said (via my Facebook):

Yea yea, u r not the first victim of stupid celcom. My friend’s stolen ic was used for celcom registration, end up with few hundred ringgit debt. So she show them d police report, thought case close. Mana tau after 2 years kena again! So hv to go police station print d report again… Not sure need to print how many times la.. I suggest u scan to pdf and flood celcom email with ur report.

How dare CELCOM ask me for money? Remember what the police said when I 1st made police report few years ago? It seems like this problem only happen to CELCOM. CELCOM should check their agents and workers’ credibility.

With CELCOM agents who can easily access and abuse customers’ personal details/ IC…

Who knows what other scam they might engage with using our IC and personal details?

Who knows they don’t use customer’s IC and details to get loan from Ah Long?

THIS IS A SERIOUS PROBLEM, CELCOM!!!!

For our mother Earth

For our mother Earth, please turn off your light.

28th March 2009, 8.30pm – 9.30pm

And for all the ISA detainees & their families,

Please light a candle for them

And say NO TO ISA !!!