CELCOM – how I hate you so!!!
2002, I saw an advertisement of TM Net TM touch (now CELCOM) promotion. Registration is free and first RM50 bill was FREE. Basically, you don’t need to pay a cent and they only charge starting from the 2nd month. My friend went to register and she enjoyed the 1st RM50 talk time for FREE.
Since I wanted to get myself a mobile phone so I thought it was a good deal and sign up with TM Net through their agent at Lower ground floor, BCB PLAZA, KLUANG. After filling in the forms and all the necessary procedures, the agent told me that I NEED TO PAY RM50 IN ADVANCE. This is TOTALLY DIFFERENT FROM WHAT I SAW ON ADVERTISEMENT !!! Therefore I refuse ON THE SPOT and I DID NOT TAKE THE SIM CARD.
The stupid f*cking CELCOM agent then abuse my IC and information.
I didn’t know until I started to receive bills every month. I was shock but I didn’t bother about that at 1st. I thought they might stop sending bills once they found out I am not an ACTIVE USER (since I don’t even have the SIM card).
After a year, I started to get legal letter from CELCOM. And I went to their service centre to file a complaint. They told me that I need to go to police station to make a report and get a ‘surat sumpah’ from court. I then went to Kajang Police Station to make a report. After telling them my story, I heard the policewomen told her fellow collegues said “Aduan CELCOM lagi…” and they already had a template for CELCOM customer IC abuse report!!! It sounds like I am NOT THE ONLY VICTIM OF CELCOM.
After getting the police report and surat sumpah, I BROUGHT BACK TO CELCOM SERVICE CENTRE AT SG CHUA personally and hand in over to them. Since then, no more bills and lawyer letter sent to me. Automatically, I thought it was “case close”.
BUT !!!! It is NOT OVER!!!
I just found out this morning that I was BLACK LISTED among telco companies coz I STILL OWE CELCOM RM 304.88!!!!
WTF!!! I settle everything few years ago!
I went back and check again with CELCOM SG CHUA branch. They told me I HAVEN’T settle the bill. I told them I handed over police report and surat sumpah few years ago in the same branch. After checking the system, they told me the police report and surat sumpah was NOT IN THEIR SYSTEM!
WTF!!! I need to go through everything AGAIN and make police report AGAIN for the same old STUPID reason. How can my police report and surat sumpah not in the system if I stop receiving bills and letter?
I am really pissed off with STUPID CELCOM.
First, the dishonest and f*cking CELCOM agent who abuse my IC and details.
Second, the brainless and irresponsible CELCOM worker who DID NOT keep the police report properly.
Third, the stupid CELCOM that makes me go to police station and court for 2nd time for the same reason!!!
They are ‘kind’ (or, stupid) enough to offer ’40% discount’ for my bill. But this is definitely not my problem. I am not the one who use their service. Therefore I WILL NOT PAY A SINGLE CENT TO CELCOM!
When my friend came to know about this, she told me one of her friend experience the same situation with CELCOM. She said (via my Facebook):
Yea yea, u r not the first victim of stupid celcom. My friend’s stolen ic was used for celcom registration, end up with few hundred ringgit debt. So she show them d police report, thought case close. Mana tau after 2 years kena again! So hv to go police station print d report again… Not sure need to print how many times la.. I suggest u scan to pdf and flood celcom email with ur report.
How dare CELCOM ask me for money? Remember what the police said when I 1st made police report few years ago? It seems like this problem only happen to CELCOM. CELCOM should check their agents and workers’ credibility.
With CELCOM agents who can easily access and abuse customers’ personal details/ IC…
Who knows what other scam they might engage with using our IC and personal details?
Who knows they don’t use customer’s IC and details to get loan from Ah Long?